Frequently Asked Questions

Everything you need to know about your Jenpharm skincare journey.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your shipment's progress in real-time.

What is Jenpharm's return policy?

We offer a 7-day return policy for unopened and unused products. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement.

Are your products suitable for sensitive skin?

Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new routine.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and popular mobile wallets.

How long does shipping take?

Orders within major cities typically arrive within 2-3 business days. For remote areas, please allow 5-7 business days for delivery.

Are Jenpharm products cruelty-free?

Absolutely. We are committed to ethical beauty standards and do not test any of our formulations or ingredients on animals.